Here is a detailed overview of our claims processing timeline:
Initial Processing: All claims are processed within 2-3 business days of receipt.
Issuance of Payment or Denial: Within 3-5 business days, members will either receive a payment (by check or electronically) or a denial reason.
Notification of Denied Claims
If a claim is denied, members will be notified based on their chosen communication preferences. Possible notification methods include:
Text Message
Email
PPT Dashboard under Messages > Service Emails
Note: All claims and processing procedures are managed at the member level.
For any questions or assistance regarding claims and account-related matters, members can reach our Member Services team in the following ways:
Portal Chat: Log in to your member portal and start a chat.
Phone: Call us at 877.924.3967.