Card Issuance and Replacement
Enrollment and Card Mailing:
Once a member is enrolled, their card will be mailed approximately three weeks after enrollment.
Dependents over the age of 13 will receive a card if one is requested for them in the member portal.
Lost, Stolen, or Expired Cards:
If a member's card is lost, stolen, or expired, they can order a replacement by:
Logging in to their online portal and ordering a new card. Instructions can be found in this member help center article.
Contacting our Member Services team by logging into their portal and starting a chat or by calling 877.924.3967
Commuter Benefits:
Members enrolled in Commuter benefits will receive a contactless card depending on their commuter order.
Not all orders warrant a contactless commuter card; some might be directly through a transit agency.
Annual Enrollments and Stacked Cards:
If a member re-enrolls in benefits at the beginning of each plan year, they will not receive a new card unless their current card is lost, stolen, or expired.
As of 2023, we offer a STACKED card, which allows members enrolled in more than one benefit to use a single card for all their benefits.
The stacked card distribution has already been completed and there is no need for members to order a new card unless lost, stolen, or expired.
Checking Healthcare Card Status
To check the status of a member’s Healthcare Card, follow these steps:
Click on the ‘Participants’ tab.
Enter the Participant’s Information:
Search by name, ID Code (last 4 digits of SSN), or Employee ID.
You can also search by name with initials only.
Click the ‘Search’ button.
Select the Participant:
Click on the participant's last name to open their profile.
Click on the ‘Health Care & Dependent Care’ sub-tab.
Select the desired plan.
Click on ‘Health Care Card.’
Card Information Available:
Once you locate the member’s card information, you can view:
When the card was requested
When the card is expected to be sent by mail
When the card was mailed
When the card expires
Dependents who may have a card