🔐 Permissions needed: Manage Employees.
The USA PATRIOT Act requires identity verification for every individual opening a Health Savings Account (HSA).
When an employee initially enrolls in an HSA with HealthEquity, an identity verification process will automatically begin. This process can take up to three business days. In the meantime, an account will not be fully functional.
Please note: Employees cannot use funds allocated to their account by you, the employee, or others on the employee's behalf until the required identity verification documentation has been received and verified. Once the account is verified, funds will be deposited into the employee’s account within 3-5 business days.
Verification Failure (Failed CIP)
If identity verification could not be completed, that individual will have failed the HealthEquity Customer Identification Program (CIP).
HealthEquity will notify the employer and the employee/member that identity verification has failed.
The employee/member will need to send in documentation to complete the identity verification. View instructions below.
Note: Any contributions sent to an employee who has failed identity verification are held in suspense until verification is approved.
Review the "Rejected, Held-Up Contributions, and Release of Funds" article for more information.
Fix Failed Identity Verification
The employee/member can easily submit verification documentation on their own by going to the HealthEquity New Account Verification page from a computer or smartphone.
Full instructions on how to submit documentation and which documentation is approved can be found in this member help article.
Although the preferred verification method is for the member to submit documentation as outlined above, as the employer, you can upload verification documents on behalf of your employee in the Employer Portal:
Click on Support.
Fill out the "Ask Question/Upload Document" digital form.
Put the employee’s name in the Request Details text box.
Attach approved verification documentation:
A photocopy of the employee’s valid photo identification card showing residence (driver’s license, passport, state or government-issued photo ID).
A photocopy of the employee’s Social Security card or W2.
If their photo identification card does not list their current address, send a photocopy of a utility bill with their name and current address.
Click the Send Question/Document button.
Note: As HSAs are employee-owned accounts, HealthEquity cannot discuss details of an employee’s failed CIP. When sending in documents on behalf of the employee, we can confirm with you that they’ve been received but specifics around the CIP and documentation can only be discussed with the employee.
View Incomplete Verifications
As an employer, you can view an individual employee’s verification status in the Employer Portal:
Go to Employee Listing > Incomplete Verifications.
From here, you can use the filters to view employees with an 'Incomplete Verification' status.
Other statuses shown in this report include:
Verification in Progress: verification has started and is pending
Complete: verification has completed successfully
Verification Incomplete: CIP has not passed
Enrollment Incomplete: missing data for coverage intent