🔐 Permissions needed: Make Contributions.
Held-up contributions refer to funds that are being held for a member until an issue with their account can be resolved.
Common Reasons for Held-Up Contributions
Failed employee verification (customer identification program (CIP))
Coverage intent exists.
The employer has manually entered enrollment information for the employee, but the integrated eligibility information has not been received from the health plan provider yet.
Incomplete or missing enrollment.
Over-contribution.
The employee has maxed their contribution limit for the year.
FSA/HRA grace period
HSA contributions sent over from the employer will be held from the member's account if it is currently in the grace period. Any contributions being held will be released to the member's account on the first day of the month following their grace period.
Return of Funds
Employer
Funds held due to the failed customer identification program are not automatically returned to the employer and are held until the employer contacts HealthEquity. Contact the Client Services Team if you need the funds returned.
Funds held for any other reason are automatically returned to the employer after 60 days if the issue is not resolved. The return method will be the same as the way funds were initially contributed (check/EFT).
Employee
Funds will be viewable by the employee within 24 hours of the problem being resolved. The funds will be available on their debit card one business day after they are viewable on their account.
Viewing Held-Up Contributions
When an employee’s account is not able to accept contributions (because enrollment has not been received, or they have not passed identity verification requirements) a coverage intent can be used to accept the contributions, and funds are held-up.
The 'Held-Up Contributions' list in the Employer Portal is a suspense account – funds from the employer that are being held for a member until the problem with their account can be resolved.
Held-Up Contributions can be viewed by going to Manage Money > Held-up Contributions.
From this list you can view which employees have funds in held-up status, how many days funds have been held, held-up reason, and pending contribution amounts.
Rejected Contributions
If a contribution gets rejected, the employer will receive an email notification with the employee's name, rejected amount, and rejection reason. HealthEquity will not take funds from the employer for rejected contributions.