HealthEquity invoices clients on the 4th business day of each month for that month’s admin fees. Example: May fees would be billed on the 4th business day of May.

Fees are calculated based on active employees on the first day of the month. If an employee is termed mid-month (any day after the 1st) you will be billed for them for that month.

If an employee is added with a back start date (e.g., they are enrolled in May with a start date of January) we will back bill for two months.

If an employee is termed late (e.g., they termed in February, but their end date wasn’t added until May) we will automatically credit back two months of fees.

The Client Services Team can assist with adjusting your account so that employees pay the admin fees. You can contact the Client Services Team through live chat 7 AM-6 PM CST, Monday through Friday, or by calling 866.382.3510 or emailing EmployerServices@HealthEquity.com.

The Reimbursement Account (RA) annual maintenance fee is a standard fee supporting yearly maintenance of reimbursement products which encompasses continual enhancements to software, as well as remarkable service to our clients and members. This includes creation of the new plan, support required during the renewal season, and enhancements to improve the process.