When Cards are Sent
When an employee is initially enrolled, a card* is automatically requested for them after enrollment is complete. They will then receive their card within 10 days. For Health Savings Account (HSA) cards, identity verification must be complete before the card is sent.
Card Status
If you have questions about when the card was mailed, what type of card was mailed, or if the employee has activated their card, you can go to Reports > All Reports > Card Status Report.
Activate a Card
Employers cannot activate a card on behalf of the employee. Activation steps for the employee to take are listed below, or you can send the employee this member article: HSA Healthcare Card – Activate and Order Cards.
Employees/Members can activate a card in just a few steps:
From their member portal select Manage Cards.
Find the card to activate and click Activate Card.
Enter the last four digits of the card number and click Activate Card.
A message will display stating that the card will become active within 20 minutes.
Click OK to complete the activation.
Employees/members can also activate a card using the HealthEquity mobile app using the same instructions as above. Accounts must be activated via the HealthEquity website to use the mobile app. For further assistance they can contact the Member Service Team 24/7 at 866.346.5800 or chat through their member portal.
Replacement Cards for Reimbursement Accounts
As an employer, you can order replacement cards for a Flexible Spending Account (FSA) or a Health Reimbursement Arrangement (HRA) because they are employer-owned accounts. This can be done by contacting the Client Service Team.
Replacement Cards for Health Savings Accounts
For HSA cards, the employee will need to order their own replacement card by either contacting the Member Service Team at 866.346.5800, 24/7, or by logging in to their member portal and requesting a new card.
Using HSA Funds Prior to Card Arrival
Employees/members can use their HSA funds prior to receiving their card by paying out of pocket for a qualified medical expense then requesting a reimbursement. The funds are then returned via check or electronic fund transfer (EFT). The employee does not need to submit substantiation but should retain those receipts in case of an Internal Revenue Service (IRS) audit.
Employees can request an HSA Reimbursement in the member portal.
*This card is issued by The Bancorp Bank; member FDIC pursuant to a license from Visa U.S.A. Inc. Your card can be used everywhere Visa debit cards are accepted for qualified expenses. This card cannot be used at ATMs and you cannot get cash back, and cannot be used at gas stations, restaurants, or other establishments not health related. See Cardholder Agreement for complete usage restrictions.