Resources for employees/members for help with their HealthEquity account:
Contact Member Services
Members can call 866.346.5800 or chat with a helpful agent by logging in to the member portal. The Member Service Team is available 24 hours a day, 7 days a week.
Translation and Relay Services
Members can receive translation and relay services including hearing impaired, translator, or interpreter. Contact Member Services at 866.346.5800 24, hours a day, 7 days a week.
HealthEquity Support Center for Members
The HealthEquity Help Center (https://member.my.healthequity.com/helpcenter) is the member source for helpful guides, forms and documents, answers to questions, and access to the helpful Member Service Team.
Resources employers can use and share to help their employees:
Open Enrollment Toolkit
Browse our free library of content and other media you can use to engage your people during annual enrollment season—and beyond. You'll find jargon-free messaging that reinforces the value of the benefits you offer.
Engagement Packages
Engagement Packages designed to help members get more from their benefits. Packages are organized thematically, each containing several assets, so you can deliver a multi-touch campaign that makes an impact.
Simplify HSA contribution changes for your employees
Did you know you can streamline the process for your employees to change their HSA contributions from payroll? Simply attach your payroll deduction form, process document, or a link to the site your employees should use. These resources will be available on each employee’s HealthEquity member portal for easy access.